FAQ
Frequently Asked Questions
For urgent inquiries, such as order cancellation or address changes, please call us at +34 644 025 166
How can I check the status of my order?
After placing your order, you will receive an email confirming that it is being processed. Once your order has been prepared and shipped, we will send you a tracking number along with the shipping company’s details and links.
Is it safe to use my credit card?
At byvelcheva.es, we understand the importance of security. We use Secure Socket Layer (SSL) encryption technology, the most advanced online security system, ensuring that your order is processed safely.
How can I pay for my order on the website?
You can pay with a credit card or PayPal at byvelcheva.es
Can I pay on delivery?
Yes, cash on delivery is available, but only for orders within Spain. You can select this option in the cart during checkout.
Where can I buy BY VELCHEVA products?
You can buy our products on byvelcheva.es, at our store in Valencia, and at other retail locations.
Find more information here: Our Retail Locations
Can I get a receipt for my online purchase?
Yes, when placing your order, leave a comment requesting a receipt, and we will send it to you via email.
How do I know if shipping is available to my country?
When ordering, select your country from the list. If your country is not listed, we do not currently ship there, but we are working on expanding our delivery options.
Do I have to register on BY VELCHEVA’s website to make a purchase?
No, registration is not required to shop on our website.
What are the benefits of registering on BY VELCHEVA’s website?
By registering, you will receive special offers, updates on new products, and the ability to create wish lists.
If you haven’t registered yet, you can do so here: Website Registration
Where is BY VELCHEVA home fragrance produced?
All our products are designed and manufactured at our production facility in Valencia, Spain.
Can I sell your products in my store?
Yes, we offer partnership programs. For more information, contact us at info@byvelcheva.com or call +34 644 025 166
